FAQs
Questions, answered.
The most common questions we hear from homeowners and providers. If you don’t see yours, reach out.
For homeowners
Who can use Home Vendor Hub?
Home Vendor Hub is available to homeowners in participating communities. If you live in one, you can sign in to browse the full vendor directory and access exclusive resident offers.
Is there a cost to homeowners?
No. Home Vendor Hub is completely free for homeowners. There are no membership fees, no per use charges, and no costs added to your HOA assessments. The platform is supported through a modest provider subscription.
What is required for a provider to be listed?
Providers apply through an application that asks for business information, service categories, service areas, licensing, insurance, references, and the offer they are committing to for homeowners. As part of the application they certify that the information is true, current, and complete, and that they hold every license and credential required for the work they advertise. Listing on Home Vendor Hub is not a recommendation or endorsement.
Does Home Vendor Hub verify a provider's license or insurance?
No. We collect what providers submit and certify. We do not independently confirm that a license is current or that a policy is in force. Before you hire, please request a current certificate of insurance directly from the provider and confirm it with the carrier, and confirm any required license with the issuing authority. Colorado state licensed trades can be looked up at dpo.colorado.gov.
How do I contact a provider?
From a provider's profile you can reach them directly by email or text. Home Vendor Hub is not a middleman. You contact the provider directly and you hire them directly. Your agreement is with them.
Are the exclusive offers actually exclusive?
Yes. Every listed provider commits to at least one specific offer available only to residents of participating communities. You will not find these offers on the open market.
Does Home Vendor Hub handle payments or disputes?
No. All payments, scheduling, and service agreements happen directly between you and the provider. If you have concerns about a specific provider, please contact us. We take feedback seriously and use it to maintain the quality of the network.
For providers
How do I apply?
Submit an application through our Apply page. Applications are reviewed against a set of internal criteria including insurance, licensing for regulated trades, business history, publicly available reviews, service area, and the quality of the homeowner offer. We limit the number of providers listed in each category in each community.
How does pricing work?
Providers pay $0.03 per home per month for the communities they choose to serve. Across current participating communities that is roughly $420 per month. There are no per lead charges, no referral commissions, and no bidding wars. Your bill recalculates each month based on the actual home count, so as our communities grow, your reach grows with us.
Is there a free trial?
Yes. All launch providers get a free 90 day pilot. No card is required at application. The 90-day free window begins at platform launch (early 2027), not at signup. Billing begins on day 91 at the standard rate ($0.03 per home per month).
What is the Founding Vendor program?
The first 30 providers to join Home Vendor Hub become Founding Vendors. The benefits include a 24 month rate lock at $0.03 (the standard rate moves to $0.035 in year two), a Founding Vendor badge on your profile, and a quarterly Founding Vendor roundtable. The program is permanently capped at 30 providers across all categories.
What happens if participating communities change?
Your bill recalculates each month based on the actual home count. If a new community opts in, your reach grows and your bill increases proportionally. If a community ever leaves, your bill decreases. You only pay for the homes you can actually reach, every month.
What do I need to provide to participate?
An up to date business listing (company name, services, hours, service area, contact info), your license and insurance information, and one exclusive offer for residents of participating communities.
Why are providers limited per category?
Limiting participation keeps the platform meaningful. Too many providers per category dilutes visibility for everyone and makes the experience noisy for homeowners. We would rather have a small, curated set of providers.
How do homeowners find my listing?
Residents browse by service category or search directly. They see your full profile, logo, description, services, hours, and exclusive offer, and reach out to you directly via email or text.